Sometimes, you will encounter a pop-up message “Provider cannot be found. It may not be properly installed” when you import .xlsx file (Excel 2007, or Excel 2010) into 1and1Mail Address Book or Multi Account Manager.

Cause:

Your OS does not have the library to decode .xslx file.

Solution:

1. Install the new Microsoft library (Data Connectivity Components) from http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23734

2. Save your .xlsx file as .xls file (Excel 97 – 2003 format) and then import the .xls file.

3. Save your .xlsx file as .csv file, and then import the .csv file.

In 1and1Mail, there is a "email auto-fetching tool" under the "Tools" menu. When you browse the Internet and see some email addresses on some web pages that may fall into your target customer groups, it can help you easily and quickly enter the emails into 1and1Mail.

Here are the steps:

1. 1and1Mail -> Select "Tools" menu -> Click "Install email auto-fetching tool"

2. 1and1Mail -> Open "Address Book -> Select an address group -> Click "New Address" -> Select the "Multiple Entries" tab -> Check "Get addresses from IE" (You must keep this window open for the whole email auto-fetching function to work properly!)

3. Open IE, Firefox or Chrome -> Browse webpages that contain email addresses -> Right click the email address -> Select "Copy Email Address"

4. You will see a pop-up window from 1and1Mail indicating the the email address has been copied to 1and1Mail Address Book successfully.

PS: According to the CAN-SPAM Act, you should strictly observe the email opt-in procedure. 1and1Mail email auto-fetching tool can make your email marketing work more efficient, but it doesn't mean you can ignore the CAN-SPAM rules when sending mass emails.

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Download 1and1Mail and get started with your first email marketing campaign in 10 minutes today!

When you start a mass mailing task in 1and1Mail, sometimes you will encounter a pop-up message: "List index out of bounds (8)".

It is usually caused by your modification (import, add or delete) of emails in the address books that are being used by the ongoing task.

To resolve the issue, please restart 1and1Mail and start a new sending task. Make sure there is no change on the address book when the task is ongoing.

1and1Mail 2.8 is released on Oct. 19, 2009. Here are the updates and bug fixes to the new version.

• Added tooltips in user interface for important steps
• Enhanced task management
• Added support of TXT and HTML email templates
• Added batch delete feature in Address Book
• Enhanced search feature in Address Book
• Added Ungrouped in Address Book
• Disabled modification on address books when sending task is under progress
• Added registration mechanism (Personal Edition and Business Edition must be registered first)

Please download it here.

1and1Mail 2.5 is released on Apr. 10, 2009. Here are the updates and bug fixes to the new version.

• Added Choose Inverse in Address Book Management
• Fixed a bug of importing CSV files
• Optimized email delivery efficiency

Please download it here.